Business Service Analyst (m/f/d)

  • ICE GmbH Jobportal
  • Berlin
  • Published: 2022-06-09
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What is ICE?

ICE is the result of a big vision for the music industry. We sit at the exciting junction between technology, data and digital music consumption, addressing many of the industry’s biggest challenges. Based in the UK, Germany and Sweden, with a multi-national team of 250+ committed colleagues we are purpose-driven in our mission to enable accurate, transparent & fair compensation for songwriters and publishers on an international basis. We achieve this through our music licensing, processing and copyright services.

Our  team negotiates deals with digital music services such as YouTube, Facebook, TikTok and many other services who rely on & benefit from music in their services; innovatively address the data challenges involved in analysing epic volumes of global usage data to match written songs to recordings and calculate royalties based on terms from licensing deals and consolidate complex song ownership data from multiple sources to provide the industry’s most authoritative rights picture, underpinning accurate songwriter payments from a wide range of sources, this work has seen us distribute more than €1bn in digital royalties to our customers since 2016.

At ICE we are guided in our working culture by our values, and a firm commitment to Diversity & Inclusion. Working at ICE means demonstrating Respect for everyone by understanding and celebrating our differences, embracing the Creativity that comes from different perspectives and achieving Excellence by bringing out the best in people who can bring their whole selves to work. 
We work together, collaboratively, with equal participation and inclusion to do the best for our colleagues and customers.

In partnership with the Operations Team, the Business Services Analyst supports the daily business by maintaining and coordinating   all day to day topics between our IT and Product department and the Operations department. Analysing workflows, trends and provides guidance and support regarding business and technical dependencies.
Support in various Projects includes tasks such as testcoordination, testsupport as well as participating in the scoping of individual Project blocks.
The role will operate in a fast- paced environment that demands an ability to coordinate, analyse and maintain oversight and manage the steady growing expectations of the Operations Department

You are responsible for:

Work in partnership
  • with the Operations and IT Team to understand and analyse the monthly processing requirements and the resulting reporting requirements
  • with Team Managers to better understand and display the monthly requirements and priorities
  • with Project Teams to understand the priorities and requirements
  • Liaise with ICE IT as the Operations Application Business Owner to define the expected business outcomes, represent the application in business strategy discussions and prioritise, review and approve application development according to the business requirements
  • Represent  Operations in various Projects and help to coordinate and improve developments and testing
  • Support your teammates and other departments to operate and enhance reporting data consolidation tools to optimise processing efficiency
  • Help to train and develop your teammates and other online teams to ensure knowledge-sharing and support in Operations is always top notch
  • Organize and steer testing of Operations developments across multiple teams

Minimum Requirements:

  • At least 3 years of work experience in the Copyright business, experience in working for a music publisher, record label or collecting society is a plus
  • Professional credibility to work in a multi-disciplined, multi-cultural environment.
  • Self-motivated with a bias for action and a keen sense of urgency
  • Must possess the analytical qualities to make sound decisions, through the conceptualization and evaluation of different courses of action to meet or exceed operational goals
  • Must have a high level of proficiency in Microsoft Office products with a strong emphasis in MS Excel.
  •  Experience with relational database structures and Oracle SQL is a plus.
  • Must be fluent in English, German is a plus.
  • Ability to manage commercially sensitive and confidential information with total discretion, tact and diplomacy
  • Experience and contacts in the field of User Generated Content and the big DSPs shaping this field a plus

We offer You:

  • A modern working space in an international environment
  • Free drinks (e.g. Coffee, Tea)
  • Free fruit on a regular basis
  • BVG Ticket (AB)
  • Flexible working times, Monday to Friday

Application Requirements:

In order for us to consider your application, we ask you to submit the following:
  • Your current CV
If your experience and capabilities match our required qualifications outlined above, we are very much looking forward to your application (only online). Please include your earliest available starting date.

We welcome candidates from all backgrounds, regardless of age, disability, gender, gender identity, gender expression, race, religion or belief, sexual orientation, socioeconomic background, and any other protected characteristic. 
We are committed to making all stages of our recruitment process accessible to candidates with disabilities. Please speak to our recruitment team and we will work with you to make reasonable adjustments to ensure you can perform at your best throughout your application