IT Operations Manager (m/f/d)

  • Berlin
  • IT
  • Fulltime

What is ICE?

ICE is the result of a big vision for the music industry that harnesses years of combined expertise in the multi-territory music market. We are the world’s first integrated processing hub offering copyright, online licensing and processing services.

Our customers include collecting societies, major and independent music publishers and digital service providers such as Facebook, Mixcloud and Soundcloud. We work to help ensure composers and songwriters are compensated accurately and fairly for the use of their Works.

As part of ICE, you will be working with some of the most knowledgeable and dedicated experts in the industry. We collaborate closely with our customers to continuously develop our products and services to ensure the best results.

To expand our team in Berlin, we are looking for an IT Operations Manager (m/f/d).

You are responsible for:

At ICE, the IT Operations team is responsible for managing all platforms, monitoring and maintaining our core ICE Application on IBMi, DB2 and Oracle, setting up and managing new applications on Amazon Web Services as well as providing network infrastructure, Windows and Linux Server Support and general IT Support. We are looking for an experienced, hands-on Manager for IT Operations to manage these platforms and network infrastructure as part of the IT Operations team working closely with development, as we continue to work more according to the DevOps concepts and methodology.

Responsibilities include:

You will be responsible for managing Amazon Web Services Platform, Microsoft Azure, IBMi, ICE Online systems including Oracle, Network Infrastructure and IT Support.
  • IT Operations Queue Management, Managing assignment and completion of tasks within team
  • Manage and maintain ICE Application Infrastructure and related knowledge bases, documentation
  • Proactively ensuring that systems SLAs and KPIs are achieved
  • Working proactively to ensure the security and integrity of the system. Keeping all environments up to date, secure and patched
  • Managing Disaster Recoveries, backups, restores etc.
  • Vendor and contract management – Responsible for working with vendors, negotiations, and invoicing for hardware, software, network and application services
  • Break/fix and repairing problems that occur

Your profile:

You have at least 3 years’ experience working as a Systems and Network Administrator. You consider yourself an expert in some of these areas: AWS, Azure, IBMi and are interested in becoming an expert in all.
You bring IT expertise to ICE, providing technical guidance to the IT Operations team. You should be a confident network administrator, experienced building and maintaining Windows and Linux Servers, VMware, configuring and troubleshooting firewalls and switches. You are a good team player, who understands how to achieve results through communication and collaboration.
You take your share of responsibility and focus on getting the job done, you understand the importance of details and you maintain a structured approach to the tasks when you work closely together with your colleagues.

You have:
  • Comprehensive technical knowledge within server, application and data centre solutions (hardware and software)
  • A good understanding of network infrastructure management
  • Strong analytical ability
  • Know-how and a hands-on approach when working with infrastructure components
  • Strong interpersonal and communication skills
  • Excellent knowledge of ITIL processes
  • Experience working with tools & techniques such as InfoSphere, MaxAva, FlashCopy, GoAnywhere and database management such as Oracle, DB2, Mongo and Dynamo
Minimum Requirements:
  • Fluent written and spoken English
  • 5 years of IT Support Experience
  • Experience leading and managing a team of 10 people
  • 2 years’ experience managing an AWS, Azure or IBMi environment
  • At least one of these qualifications: IT Related University Degree, Microsoft Certified Professional, Cisco CCNA
  • Willing to travel during training period and periodically after that, estimated 10%
Nice to Have:
  • Business level German Language Skills

We offer You:

  • A modern working space in an international environment
  • Free drinks (e.g. Coffee, Tea)
  • Free fruit on a regular basis
  • BVG Ticket (AB)
  • Flexible working times, Monday to Friday

Application Requirements:

This is an opportunity to be the Manager for IT Operations in a very exciting time when we are building on AWS, Azure, setting up a new IT network Infrastructure and introducing cutting edge tooling and processes.

This is just the right time to explore the possibilities of a new professional path. Should it really appeal to you, we’re looking very forward to your application.